Support for shipping, installation, firmware, and daily use

After purchase, keep your order number and recipient email. Shipping updates, installation help, firmware maintenance, and usage questions can all be followed through order lookup or a support case.

Lookup Order Send Email OTA Guide PCBA Installation Guide

48h In-stock orders usually ship quickly

Order Lookup Shipping and delivery notes

Email Support Support and escalation channel

Support Scope

Installation, connection, buttons, firmware, shot dosing, and logistics delivery questions can be handled with your order number. Before installation, read the Micra shot-dosing PCBA installation guide. Non-human quality issues are handled according to the product page terms.

What to Send

Please include your order number, machine model, issue symptoms, and photos or video. You can open a support case from the member center or email 79922701@qq.com.

Delivery Notes

In-stock products usually ship within 48 hours. Pre-order, hand-assembled, or custom-function orders follow the product page and email notifications. Basic function checks are completed before dispatch.

ORDER FLOW

Order and Support Flow

Use order lookup to confirm payment, logistics, and public delivery notes.
When help is needed, open a support case or send an email.
Admin replies trigger email reminders. Logistics or shipping note changes are also sent by email.

NOTES

Purchase and Support Notes

Keep your order number and recipient email. They are required for lookup, shipping, and support.
Firmware packages, remote controller functions, and PCBA features may differ by version. Follow the OTA page when choosing an update path.